1. What Are Cookies?
Cookies are small text files stored on your device when you visit our website. They help us provide you with a better experience by remembering your preferences and understanding how you use our service.
2. How We Use Cookies
VOX Platform uses cookies for the following purposes:
2.1 Essential Cookies (Always Active)
These cookies are necessary for the website to function and cannot be switched off. They are usually only set in response to actions made by you such as logging in, setting preferences, or filling in forms.
| Cookie Name | Purpose | Duration |
|---|---|---|
| __session | Authentication (Clerk) | Session |
| __client_uat | User authentication token | 1 year |
| cookie-consent | Stores your cookie preferences | 1 year |
2.2 Analytics Cookies (Optional)
These cookies help us understand how visitors interact with our website by collecting and reporting information anonymously. You can opt out of these cookies.
| Cookie Name | Purpose | Duration |
|---|---|---|
| _ga | Google Analytics - Usage tracking | 2 years |
2.3 Marketing Cookies (Not Currently Used)
We do not currently use marketing or advertising cookies. If we introduce them in the future, we will update this policy and request your consent.
3. Third-Party Cookies
Some cookies are set by third-party services that appear on our pages:
- Clerk (clerk.com): Authentication and user management
- Stripe (stripe.com): Payment processing
- Vercel (vercel.com): Hosting and performance monitoring
These third parties have their own privacy policies. We recommend reviewing them:
4. Managing Your Cookie Preferences
You can control and manage cookies in several ways:
4.1 Cookie Consent Banner
When you first visit VOX Platform, you'll see a cookie consent banner where you can:
- Accept all cookies
- Reject non-essential cookies
- Customize your preferences
4.2 Browser Settings
Most browsers allow you to:
- View what cookies are stored and delete them individually
- Block third-party cookies
- Block cookies from specific sites
- Delete all cookies when you close the browser
Browser-specific guides:
4.3 Impact of Blocking Cookies
Please note that blocking or deleting cookies may impact your experience on VOX Platform. Essential cookies are required for login and core functionality. Without them, you may not be able to access your account or use certain features.
5. Local Storage
In addition to cookies, we use browser local storage to store:
- Theme preferences (light/dark mode)
- UI state and user preferences
- Cookie consent choices
This data is stored locally on your device and is not transmitted to our servers.
6. Updates to This Policy
We may update this Cookie Policy from time to time to reflect changes in technology, legislation, or our operations. We will notify you of significant changes by updating the "Last updated" date above and, where appropriate, via email or banner notification.
7. Contact Us
If you have questions about our use of cookies, please contact us:
Email: privacy@ven-technologies.com
For more information about how we handle your personal data, please see our Privacy Policy.
This policy is compliant with UK GDPR, Privacy and Electronic Communications Regulations (PECR), and ICO cookie guidance.